How to create the culture of owners versus renters?
Ideas
Peer Interviewing- leaders screen candidates and then allow the team to interview and select.
Sign agreement forms about values/behaviors before getting to application.
Use a decision matrix. Select key attributes of job/person and evaluate. Questions should be behavior based.
30/90 Day Follow up
Questions to ask:
1. How do we compare to what we said?
2. What are we doing well? What people have been helpful to you?
3. What did you see at your previous job that could make us better?
4. Is there anything here that you are uncomfortable with?
Bright Ideas- encourage from ALL employees. Find a way to acknowledge the idea even if not used. Provide some type of encouragement/prize. Leaders must encourage for this to be successful!
How to Implement
1. Set clear goals & communicate
2. Establish a process for reviewing
3. Reward & recognize for innovation
4. Train leaders how to respond
5. Define metrics for tracking & accountability
6. Launch & continuously refine with focus on goals.
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1 comment:
This chapter was interesting, comparing renters and owners. I think that is so true at Affinity. You can tell who the owners are because they take care of problems - if something is broken, they arrange for it to be fixed, if there's garbage on the floor, they pick it up. Unfortunately, I work with quite a few renters - they're looking for other people to solve their problems. It's very tiring - taking care of all the issues. It comes back to accountability. I don't find my staff to be accountable.
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