Chapt 11- Dec

Reward & Recognize

Reward success in employees with specific examples. There should be 3 compliments at least to every one criticism.

KEY POINT
Keep it going & don't back off.

• Recognition Team
• Thank you notes

Hope you all enjoyed the book and this summary blog. Keep up all the great work you do!

Chapt 10- Nov

How to Communicate

• Manage Up
• Employee Forums- quarterly around goals. Leaders must ensure employee attendance
• Communications Boards- monthly progress and goal specific information
• Storytelling

How to manage up:
-Manage up your boss
-Manage up your staff
-Manage up your yourself
-Manage up your co-workers

Chapt 9- Oct

Leader Eval Tool
Goals created from Pillars & weighted. Use 5 point scale to rate results. Should be no suprises because leaders know exactly what the goals are! Goals should be cascaded and senior leaders should share what their goals are.

Tools
Monthly Progress Report- set up to track same metrics on leader eval.

90 day plan- Everybody has full plate with to many "to do's". Helps prioritize.

Support Service Eval- way to provide feedback to support areas pt care relys on. If rated <5 must follow up with note or phone call.

Chapt 8- Sept

How to create the culture of owners versus renters?

Ideas
Peer Interviewing- leaders screen candidates and then allow the team to interview and select.

Sign agreement forms about values/behaviors before getting to application.

Use a decision matrix. Select key attributes of job/person and evaluate. Questions should be behavior based.

30/90 Day Follow up
Questions to ask:
1. How do we compare to what we said?
2. What are we doing well? What people have been helpful to you?
3. What did you see at your previous job that could make us better?
4. Is there anything here that you are uncomfortable with?

Bright Ideas- encourage from ALL employees. Find a way to acknowledge the idea even if not used. Provide some type of encouragement/prize. Leaders must encourage for this to be successful!

How to Implement
1. Set clear goals & communicate
2. Establish a process for reviewing
3. Reward & recognize for innovation
4. Train leaders how to respond
5. Define metrics for tracking & accountability
6. Launch & continuously refine with focus on goals.

Chapt 7 - Aug

Employee Satisfaction tied to:

• right purpose
• worthwhile work
• make a difference

Action to Drive Employee Satisfaction- Rounding for Outcomes

• tell me what is working today?
• who should be recognized?
• any physicians whom should be recognized?
• anything we can do better?
• tools & equipment to do job?

Patient Rounding

• who has done a good job (then share with staff members & other management)
• offer assistance before leaving room

Length of time for rounding decreases over time. Use logs.

Employee Survey

• ask the employees what they think
• share results
• take action

Chapt 7 -

Chapt 6- July

Great organizations must have great leaders. You must train & develop leader skill sets. "Any other gains in the organization will not be sustained with leaders who are continuously trained. "

5 phases of evolutionary change:

• Phase 1- Honeymoon
• Phase 2- Reality sets in
• Phase 3- The uncomfortable gap (the WALL appears)
• Phase 4- Consistency
• Phase 5- Leading the Way

Must have the high/middle/low performers conversation.

Create Leadership Development Institute LDI
Quarterly off site training. Training needs to revolve around the competencies necessary to acheive organizational goals & strategies. Critical to have CEO review, provide input & support curriculum.
Role LDI Team

• Curriculum
• Communication
• Social
• Logistics
• Accountability